Contact us
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Email: dacio@roocampoutdoor.com
36 Prospect street, Westfield, NJ, USA
No. 11, Ji’an 2nd Street, Dongshi Village, Lukang Township, Changhua County, Taiwan
t Roocamp Outdoor, we’re committed to making our site usable for everyone.
We follow WCAG 2.1 Level AA standards—providing descriptive alt text, full keyboard navigation, high-contrast visuals, and accessible forms.
If you encounter any barriers or have feedback, please contact us at accessibility@roocampoutdoor.com.
We offer reliable domestic and international shipping via trusted carriers. Most orders ship within 1–2 business days. Shipping costs and estimated delivery times are calculated at checkout. Customers are responsible for any import duties or customs fees. Track your package in real time or reach out to dacio@roocampoutdoor.com for updates.
By using or purchasing from www.roocampoutdoor.com, you agree to our Terms and Conditions. This covers order acceptance, pricing, payment methods, intellectual property rights, warranties, and governing law (California, USA). Please review the full terms to understand your rights and obligations.
Not completely satisfied? You may return unused, undamaged items in original packaging within 30 days of delivery. To start a return, email dacio@roocampoutdoor.com with your order number. Refunds (minus original shipping) are issued within 7–10 business days of receipt. See the full policy for detailed conditions.
Your privacy matters. Our Privacy Policy explains what personal data we collect, how we use it (orders, marketing, analytics), how we share it with trusted partners, and your rights under GDPR and CCPA. For questions or data requests, contact privacy@roocampoutdoor.com.